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- How do I get a "Replacement Guard", or how do I "Register My Guard"?
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Registering your new Gadget Guard and ordering replacements is easy, just follow the simple steps below:
1. Create an account, if you haven't already done so, by clicking here.
2. Log into your account by clicking here.
3. Once logged in, register your guard. Click on the "Register a Product" on the left hand side and use the drop-down menus to find your product.
4. You will receive two emails. The first will state that you have successfully registered your product. The second will let you know that your registration has been reviewed and approved.
5. Log back in to your account by clicking here. Click on "Order a Replacement Guard" on the left hand side. Find your product and click on the "Get a Replacement" link.
6. Follow the on screen prompts and checkout. We will ship your replacement within three business days. There is no cost for the replacement guard.
We offer one shipping option.Shipping costs listed are per replacement – To order more than one replacement, proceed to check out with no more than one item at a time.
- -£5.99/€6.99 for Ground (7-10 Business days + order processing time)
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This guarantee also covers damage caused by the user during the initial application of the product. Just another way we Gadget Guard has your back.
- How much does a "Warranty Replacement" cost?
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Your warranty replacement is absolutely free, you are only responsible for shipping and handling which starts at £5.99/€6.99. If you haven't registered yet or need a replacement, just follow the simple steps below:
1. Create an account, if you haven't already done so, by clicking here.
2. Log into your account by clicking here.
3. Once logged in, register your guard. Click on the "Register a Product" on the left hand side and use the drop-down menus to find your product.
4. You will receive two emails. The first will state that you have successfully registered your product. The second will let you know that your registration has been reviewed and approved.
5. Log back in to your account by clicking here. Click on "Order a Replacement Guard" on the left hand side. Find your product and click on the "Get a Replacement" link.
6. Follow the on screen prompts and checkout. We will ship your replacement within three business days. There is no cost for the replacement guard.
We offer one shipping option.Shipping costs listed are per replacement – To order more than one replacement, proceed to check out with no more than one item at a time.
- -£5.99/€6.99 for Ground (7-10 Business days + order processing time)
- -
This guarantee also covers damage caused by the user during the initial application of the product. Just another way we Gadget Guard has your back.
- What documentation is needed in order to register/request a replacement?
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What we DO need:
- -Contact and Shipping information required for registration
- -Payment information for shipping and handling charges
What we DO NOT need:
- -You to send your old Gadget Guard back to us
- -Proof of purchase
- -Pictures of your damaged product
- -Cookies or other treats
- What does your "Lifetime Warranty" Cover?
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Your Gadget Guard product is made to last the life of your wireless device but if it tears, breaks, becomes scratched or is otherwise damaged while protecting your device we will replace it!
Our Lifetime Warranty is solely for Gadget Guard products and DOES NOT extend to the electronic devices they protect. We strongly suggest pairing our products with a impact resistant case to maximize protection. - Does the "Lifetime Warranty" on my Gadget Guard "Cover My Device" as well?
- Our Lifetime Warranty is solely for Gadget Guard products and DOES NOT extend to the electronic devices they protect. We strongly suggest pairing our products with a impact resistant case to maximize protection.
- How do I "Track My Order", or my order was "Never Received"?
- After you finish your warranty claim or online purchase an email is sent to the email address you provided. Please check that email for your tracking number (don’t forget your spam folder just in case). If you cannot find this email please contact eusupport@gadgetguard.com with your first and last name as well as order number and we will provide tracking for you.
- Help! I ordered the ”Wrong Guard"?
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We are sorry to hear you have ordered the incorrect guard. Please reach out to eusupport@gadgetguard.com with:
- -First/Last name
- -Order number
- What is Gadget Guard's ”Refund Policy" if I purchased from a "Retail Location"?
- For all Gadget Guard products purchased at retail locations, please contact your original location of purchase for their refund information.
- What is Gadget Guard's "Refund Policy” if I ordered directly from the "Website"?
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Any purchase from Gadget Guard's online store is fully refundable for 30 days from the initial point of purchase. If for whatever reason you are not satisfied with the product, your purchase price will be refunded with the exception of any shipping and handling fees.
Please contact our sales department for details at eusupport@gadgetguard.com for details. - Can I "Remove/Reuse" my "Black Ice Edition" (Tempered Glass) Gadget Guard?
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You can IF YOU ARE CAREFUL. Simply use your fingernail or a guitar pick (anything thin and strong) and slowly lift from a corner of your guard, letting the adhesive slowly release until it has come completely off. To ensure no dust or debris collects on the adhesive side you can use a strip of packing tape stuck on the adhesive side that will protect and clean the adhesive as it is removed upon re-installation. Watch the video below to see the entire installation process in action, skip to 1:05 for tips and tricks including removal and cleaning.
- Help, my question was "Not Answered" here!
- If you still have questions, please submit them to eusupport@gadgetguard.com and they will be answered promptly.
